Privacy Policy

Stellar Thermal are committed to protecting your privacy.

This Privacy Policy applies to the information and data collected by Stellar Thermal as a regulator, including the information collected via our website or through other channels as described below.

This privacy notice describes how we collect, receive, use, store, share, transfer, and process your personal information. It also describes your choices regarding use, as well as your rights of access and correction of your personal information. If you do not agree with the data practices described in this privacy policy, you should not use the websites. We periodically update this privacy policy. We will post any privacy policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email notification.

While we will notify you of any material changes to this Privacy Policy prior to the changes becoming effective, we encourage you to review this Privacy Policy periodically. We will also keep prior versions of this Privacy Policy in an archive for your review. If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info@stellarthermal.com or admin@stellarthermal.com.

Our Use of the Subscription Service

We use our own Subscription Service to build webpages that people can visit to learn more about Certified Energy. Information that we collect and manage using the Subscription Service for our own marketing belongs to us and is used, disclosed and protected according to this Privacy Policy.

When You Visit our Website

You are free to explore the website without providing any personal information about yourself. When you visit the website or register for the subscription service, we request that you provide personal information (refer below) about yourself, and our website also collects navigational information. 

“Personal Information”

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal information can also include information about any transactions, both free and paid, that you enter into on the website, and information about you that is available on the internet, such as social media platforms including, but limited to Facebook, LinkedIn, Twitter and Google, or information that we acquire from service providers.

Personal Information includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual.

  • Navigational information refers to information about your computer and your visits to the Websites such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
  • Please see the “Use of Navigation Information” section below.
  • Payment information includes information we may collect and process from you including credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect other Sensitive Information from you.

 

“Sensitive Information”

This refers to credit or debit card numbers, personal financial account information, social security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.

Log Files

When you view content provided by Stellar Thermal, the website automatically collects information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by Stellar Thermal to provide general statistics regarding use of the website. For these purposes, we do link this automatically-collected data to other personal information such as name, email address, address, and phone number.

Information we collect from third parties.

From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and sources such as social media websites.

Information About Children

The Stellar Thermal website is not intended for or targeted at children under 16, however we do understand many may require such information for research assignments.  We do not knowingly or intentionally collect personal information about children under 16. If you believe that we have collected personal information about a child under 16, please contact us at info@stellarthermal.com or admin@stellarthermal.com so that we may erase the information.

How We Use Information We Collect

Compliance with Our Privacy Policy

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our subscription services are obligated through our agreements with them to comply with this Privacy Policy.

We Never Sell Personal Information

  1. We will never sell your Personal Information to any third party. 

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

  • Improve your browsing experience by personalizing the Websites and to improve the Subscription Service;
  • Send information or Stellar Thermal content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
  • Promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
  • Provide other companies with statistical information about our users — but this information will not be used to identify any individual user and will only be shared on an aggregate and de-identified basis;
  • Contact you about billing, account management, and other administrative matters;
  • Send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements;
  • Investigate and help prevent security issues and abuse; and
  • Meet legal requirements.
  • We do not transfer your Personal Information to a third party.

Customer Testimonials and Comments

We regularly post customer testimonials and comments on our website, which may contain personal information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

Use of Payment Information

If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy.

We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organisational measures. 

Social Media Features

Our websites include social media features, such as a Facebook, Instagram or LinkedIn ‘Like’ button and widgets, such as the ‘Share Button’ or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website.

This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External Websites

Our website provides links to other websites of third parties. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices.

This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Retention of Personal Information

The retention of information we collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. 

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Stellar Thermal account.  We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

Data our customers collect by using the subscription service is retained according to the relevant agreements with our customers.

Compelled Disclosure

We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

Cookies and Similar Technologies

Cookies

Stellar Thermal and our partners use cookies or similar technologies (such as JavaScript) to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

  • You can request access, correction, updates, or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.
  • To exercise any of these rights, please contact us at info@stellarthermal.comWe will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by emailing us at  info@stellarthermal.com

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@stellarthermal.com